Discover your Platinum Partnership Benefits
Client Success Manager: Your Dedicated Support and Strategic Partner
- Provides one-stop, white-glove service
- Aligns Pharma Intelligence’s services and resources to your unique goals
- Alerts you to new content and features directly relevant to you
- Facilitates overviews and customized trainings
- Delivers subscription usage insights
- Acts as your voice within Pharma Intelligence. Your input drives improvements to our services and support!
- Issues exclusive previews, beta testing and trial access to enhancements and product launches
Enhanced Client Services: Expanded Support to Ensure your Success
- Prioritized and rapid support from local and global teams
- Specialized and/or team-specific service initiation
- Access to regularly scheduled open trainings across multiple time zones
- Full support to implement single sign-on for your organization’s ease of access
Loyalty Perks: Exclusive Datasets, Thought Leadership, Networking Events and More
- Exclusive access to special data sets, curated with your input
- Presentations and panel discussions on key industry topics
- Networking sessions and roundtable discussions
- Updates on new features, functionality, services, and product launches
- Top prioritized feedback directly to our Product Management team
- Clear visibility, and input into, Pharma Intelligence product roadmaps
Unlimited Ask-the-Analyst Requests: In-depth Insight & Analysis from our Industry Experts
- Prioritized, unlimited Ask-the-Analyst requests (4 hours of analyst time per inquiry)
- Expanded research support leveraging content from the full Pharma Intelligence portfolio
- Expedited turnaround time
- Assistance with customized data collection and analysis
- Transparent methodology and source citation, including links to source data
Training & Help
We have a library of prerecorded training. For more information, reach out to the client services team. You can view our video tutorial library.
View our library:
For access issues and technical questions, please contact us at the client services email address below, and we will get back to you promptly.
[email protected] / US Toll-Free +1 888 670 8900 / US Toll +1 332 266 9501 / UK & Europe +44 203 480 7600
Your status as a loyalty partner includes unlimited access to our highly acclaimed Ask-the-Analyst™ service. Tap into the expertise of our global team of analysts, who can provide you with the answers you need to help fully inform your business decisions. With a 24-hour response time, Ask-the-Analyst offers you authoritative information to help you make faster, smarter decisions.
Our Ask-the-Analyst team of industry experts leverages the complete suite of pharma intelligence products to bring you the answers you’re looking for. Our professional team is poised to deliver you meaningful insights you can immediately act upon and all questions received are strictly confidential.